While our telephone banking system walks you through every step, we thought you might still want a cheat sheet. So for your convenience, we’ve put together this navigational guide along with some tips.
Universal Menu Options*
|Funds Transfer Menu
Press 1 - Transfer Funds Immediately
Press 2 - Schedule Funds Transfer
Press 3 - Payments
Press 4 - Hear Existing Scheduled Transfers
Press 5 - Delete an Existing Transfer
|Account Management Menu
Press 1 - Stop Payment Activities
Press 2 - Change Access Code
Press 3 - Future Dated Transactions
*Our Telephone Banking defaults to touch-tone/keypad commands. To choose “voice response”, press 2 at the start of your call when prompted.
Our telephone banking has some global commands that can be invoked from (mostly) anywhere within the system. Our Telephone Banking defaults to touch-tone/keypad commands. To choose “voice response”, press 1 to skip Spanish, then press 2. (To go directly to your account information, press 1 to skip Spanish option, then press 1 to skip message about voice recognition.)
|Purpose||Touch-Tone/Keypad Command||Verbal Command|
|Go to Main Menu||3*||Main Menu|
|Change currently authenticated member or switch to a different account number||9*||Change Member, Change Account, Change Member I.D., Change Account Number, Change Account I.D., Change Member Number|
|Go to Customer Service||0||Agent, operator, customer service, customer service representative|
|Return to Previous Menu||*||Back, Go back|
|Repeat (unavailable within list where you are expected to select an option)||#||Repeat, Repeat that|
|Next item in list||1||Next|
|Previous item in list||2||Previous|
|Select (item from list)||#||Yes or No|
|First item in list||3||First|
|Last item in list||4||Last|
Note: When inside a navigation list that requires you to select an option, the pound (#) key is used to select for touchtone/keypad. When not in a navigation list, the pound (#) key is used to repeat menu options.
For “how-to” information on popular telephone banking transactions, click here. If you have any questions about telephone banking, click here or call Member Service at 1.800.24.TELCO (1.800.248.3526).